Professional Services
Title21 Software offers a complete stable of Professional Services to support your needs from planning, through deployment and post go-live activities. Title21 Software’s Professional Services team has extensive knowledge and expertise in T21 solutions, regulated and healthcare industries and software deployments. This allows you to benefit and apply the learning from the many years of Title21 Software’s experience.
Project Management - Title21 Software Project Managers are expert on the technology and can easily translate your requirements into a configured solution. They are skilled at managing cross-functional organizational change. The Title21 Software deployment process makes it easy to get what you want and achieve the stated objectives, goals and vision for the project. The T21 PMs know how to gain input, feedback, alignment and ultimately user adoption throughout every level of the organization.
Requirements Development - The requirements development is a critical step in any software deployment to understand, document and manage the stated requirements of the project. Title21 offers partners a huge advantage by utilizing the Title21 system to manage the documentation, tracking and approving of requirements. This process sets the stage for the validation activities.
System Architecture - Knowing what our system is capable of can make a significant difference in achieving all your goals. Our Project Managers are trained to be expert on our technology but also to be an expert on the logic of our architecture, so they are able to add value with ideas on how to achieve a stated objective.
FDA Specialists - Title21 Software also has expertise in dealing with the FDA on staff. This is a valuable resource as questions may arise on how to approach a process or procedure.
Analytics - Title21 Software also offers services to analyze the data that you are collecting and offer recommendations based on that analysis.
Training Support
Power User and Administrative Training – Title21 Software provides “train the trainer” training at the customer site which is a unique benefit of Title21 Software. Instead of sending just two persons to training in a faraway state, we will train up to ten people at a time on the use of the system and your automated form, workflows, SOPs, index card, document routing and training curriculum.
Custom Training – Title21 Professional Services will develop a training plan and curriculum to meet your organization’s specific training needs. Custom training can be conducted at your site or at one of Title21 Software’s offices. From a lunch and learn training session to formal system training, Title21 is there to teach you to fish.
On-Site Training – The philosophy of customer delight is reflected in our training approach. Title21 trainers train on-site at your location with your team. And you are trained on your specific processes, database and configuration versus some generic training that has little relevance to your system application.
Remote Training – Title21 offers remote WebEx training support so you can get the training you need when you need it and on the specific topic that you are interested in.
Process Training – Title21 Professional Services offers training and educational seminars to learn what is important for effective and FDA-friendly Error Management and Error Coding, CAPAs, Change Control, Document Control, SOP Management, Audits, Equipment Maintenance and Calibration, Training Record Management and more.
Validation Services
From IQ to PQ, our Professional Services team offers a host of services to support your validation needs and to provide assistance in your validation planning, protocol development and validation execution. The validation is executed electronically and is a paperless system to make validations easier, more efficient, faster and greener to review.
Here are some of the validation services that Title21 Software provides:
- Validation Planning
- Execution of IQ
- Protocol Development
- Execution of OQ
- SOP Writing and Development
- Execution of PQ
- Validation Consulting Services
Technical Services
Technical Support – The entire Title21 Software Technical Services team is located in the United States. A technical services team member is available to answer your phone calls and emails during normal hours Monday through Friday between 6am and 6pm Pacific Coast time. Extended Technical Support hours are available 24/7 for an additional fee. Every customer is treated like a platinum partner with excellent customer services and you don’t have to pay extra to receive platinum service with Title21 Software.
WebEx Sessions – If you have a question, our Technical Services team can provide real time training to you and your staff with the use of live WebEx demos and sessions. Title21 Software’s commitment to customer delight and long-term partnerships is evident in the quality of care we provide to each and every partner and user. Our team prides themselves in helping the users adopt and use the system to its fullest capabilities.
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